FOR YOUR INFORMATION ...

VISIT THIS SECTION OF THE WEBSITE TO FIND THE ANSWERS TO QUESTIONS YOU MIGHT HAVE.

Q: HOW DO I FIND OUT THE TRUTH ABOUT RUMORS THAT I HEAR?

A: GET THE FACTS AT THE EDUCATIONAL WORKSHOP

(SEE COMMITTEES SECTION).

Q: WHEN AM I ELIGIBLE FOR TRAINING ON A SPECIFIC MACHINE?

A: 1ST CHECK WITH YOUR SHOP STEWARD TO GET ON THE LIST,

THEN IT GOES IN ORDER OF WATERFRONT NUMBER.

Q: WHEN AM I ELIGIBLE FOR MY CONTAINER CHECK?

A: AFTER THREE CONSECUTIVE YEARS OF 700 HOURS.

Q: WHEN I HAVE A PROBLEM WHO SHOULD I SEE?

A: 1ST YOUR FORMAN OR STEVEDORE,

IF YOUR PROBLEM ISN'T SOLVED,

THEN YOUR SHOP STEWARD.

Q: WHEN AM I ELIGIBLE FOR MEDICAL BENEFITS?

A: AFTER YOU REACHED 700 HOURS IN THE PREVIOUS YEAR.

Q: HOW MANY DEBITS AM I ENTITLED TO BEFORE SUSPENSION?

A: WHEN YOU GET THE 4TH DEBIT,

YOU WILL RECEIVE ONE WEEK SUSPENSION.

Q: WHAT NUMBER SHOULD I CALL TO GET HELP AT THE UNION HALL?

A: CALL (973.824.7322) SOMEONE WILL ASSIST YOU.

Q: WHAT DO WE DO IF OUR TWIC CARD IS LOST OR STOLEN?

A: CALL (1.866.347.8942) WILL BEGIN THE REPLACEMENT PROCESS.

Q: WHAT WILL IT COST TO REPLACE THE TWIC CARD?

A: REPLACEMENT FEE OF $60.00

Q: WHAT METHOD OF PAYMENT CAN I USED TO PAY FOR THE TWIC CARD?

A: PAYABLE OVER THE PHONE WITH VISA OR MASTER CARD OR PAY IN PERSON.

Q: WHERE DO I PAY FOR THE CARD IN PERSON?

A: IF YOU DO NOT HAVE ACCESS TO EMAIL OR PREFER NOT TO USE CREDIT CARDS, YOU

CAN GO TO THE NEAREST ENROLLMENT CENTER (580 DIVISION STREET IN ELIZABETH)

TO PURCHASE THE REPLACEMENT CARD AND SECURE THE RECEIPT.

Q: WHAT HAPPENS IF I PAY FOR THE REPLACEMENT CARD USING CREDIT CARDS?

A: THE TSA (TRANSPORTATION SECURITY ADMINISTRATION) WILL BEGIN THE PROCESS

AND EMAIL A RECEIPT WITH THE PAYMENT CONFIRMATION NUMBER.

Q: WHAT DO I DO WITH THE RECEIPT FOR THE REPLACEMENT CARD?

A: MAKE CERTAIN YOU GET THIS RECEIPT AND A TICKET NUMBER, CONFIRMING THE

TRANSACTION. IN ABOUT TWO WEEKS (AT MOST) YOU SHOULD RECEIVE AN AUTOMATED

NOTIFICATION OF THE AVAILABILITY OF THE REPLACEMENT CARD, WHICH WILL BE

AVAILABLE AT THE ORIGINAL LOCATION WHERE YOU INITIALLY ENROLLED. THE RECEIPT YOU

RECEIVED ON PAYMENT (EITHER BY EMAIL OR IN PERSON) WILL ASSURE ACCESS TO PORT

TERMINAL FACILITIES. .

Q: ARE WE GOING TO MISS WORK AND GET DEBITS WHILE WAITING FOR A NEW CARD?

A: AFTER GETTING THE RECEIPT, FOR THE NEXT SEVEN DAYS TERMINAL OPERATORS WILL

ASSURE ACCESS TO PORT TERMINAL FACILITIES.  AFTER SEVEN DAYS, THE TERMINAL OPERATORS

CAN THEN GRANT US ACCESS TO THEIR FACILITIES FOR ANOTHER 30 DAYS IF NECESSARY WHILE

WE WAIT FOR THE REPLACEMENT CARD.  KNOWING HOW TO REPLACE OUR NEW TWIC ID, AS

WELL AS OUR OLDER WATERFRONT PASS, WILL KEEP US FROM LOSING WAGES IN THE EVENT

OF STOLEN OR MISSING CREDENTIALS.